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Information for clients

Atkin Chambers is committed to providing an excellent and transparent service, and it values feedback in relation to the quality of the members’ legal work and the levels of service. If you would like to provide such feedback, please contact chief executive and director of clerking, David Barnes, or senior clerk, Justin Wilson.

Please also get in touch if you have any questions about how members work with clients or how Chambers is managed and run.

Please contact the head of marketing, Emily Morris, if you cannot find what you are looking for on this website.

For information about Chambers’ policies and procedures please see below.

Working with members

Members of Atkin Chambers are self-employed, independent practitioners who share premises and administration. The barristers are regulated by the Bar Standards Board (BSB), and Atkin Chambers is categorised as a ‘low risk’ set.

All barristers at Atkin Chambers are listed on the BSB’s Barristers’ Register page. This is an online database which displays details of all barristers authorised to practice in England and Wales. It includes information about barristers’ practising status, their practising address, the reserved legal activities they are authorised to undertake and whether they have been the subject of any disciplinary findings. Atkin Chambers and its members (barristers) are registered with the Information Commissioner’s Office (ICO), this is an independent authority in the UK that promotes openness of official information and protection of private information.

Contractual terms

Atkin Chambers has adopted the Bar Council’s Standard Contractual terms and/or the Combar/CLLS terms as the basis for terms for all new instructions.  The terms are adapted for individual cases.

Please see Bar Council Provision of Services and/or download the COMBAR terms here.

The terms of business for licensed access, public access, overseas lawyers and international clients can be obtained from the senior clerk, Justin Wilson on jwilson@atkinchambers.com.

Fees and Funding

The practice management team at Atkin Chambers are always willing to provide realistic estimates of fees and timetables for completing work. They offer an open and flexible approach to fee structures, and aim to provide fee quotations within a reasonable time period, in clear and understandable terms.

Barristers at Atkin Chambers may work on an hourly rate, capped or fixed fee basis depending on the nature of the matter and the needs of the client. Fees may be reviewed periodically throughout the case as agreed to manage any potential fee changes.

To avoid the risk of cost fluctuations, please contact the practice management team if the nature of the cases changes. There are various factors which may influence the timescales of a case, such as barristers’ availability, the complexity, size and type of legal matter, the approach taken by the other side, and court actions, availability and waiting times.

VAT (Value Added Tax) will be added where applicable. Barristers at Atkin Chambers are registered for VAT, the clerks are happy to provide VAT number(s) on request. Expenses incurred by barristers in relation to the legal matter will be added as agreed at the outset.

Confidentiality

Atkin Chambers’ confidentiality procedure comprises of guidelines which are for use in circumstances where several members of Atkin Chambers are instructed on different sides of the same matter. The guidelines are designed to ensure and demonstrate that confidential information within Atkin Chambers will remain confidential when such circumstances occur.

Please click here to view Atkin Chambers’ Confidentiality Procedure.

Professional Indemnity Insurance

Every barrister must have professional indemnity insurance and this is provided by Bar Mutual Indemnity Fund (BMIF) which provides worldwide cover for individual barristers. Bar Mutual was set up by barristers for barristers and is not a commercial insurance company. They can be contacted through Thomas Miller, which manages Bar Mutual at:

Thomas Miller
90 Fenchurch Street
London
EC3M 4ST
Telephone: 020 7621 0405

Complaints

It is members and staff’s intention to provide clients with an excellent service at all times and Chambers hopes that you will not have to make a complaint. However, if you have a problem, we hope that you would feel able to talk to the individual(s) concerned directly and immediately, or able to contact the senior clerk Justin Wilson to discuss your problem. If you do wish to make a complaint you are free to do so in writing or via telephone to the Chief Executive and Director of Clerking, David Barnes. Chambers will investigate your complaint and reply to you within 28 days.

A copy of Atkin Chambers’ formal complaints procedure can be found here.

If you are unhappy with the outcome of Chambers’ investigation, you may take up your complaint with the Legal Ombudsman (LeO), the independent complaints body for complaints about lawyers. The LeO is not able to consider your complaint until it has first been investigated by Chambers.

You can write to the Ombudsman at:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: https://www.legalombudsman.org.uk/

Please note that the LeO has a time limit for investigating complaints. You must complain to the LeO either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

The Legal Ombudsman publishes data on all complaints that have been resolved by an ombudsman’s final decision. To view the decision data, please click here.