The Board of Persimmon plc, led by Roger Devlin (Chairman), has published the findings of the independent review led by Stephanie Barwise QC of Atkin Chambers with support from Mischa Balen, also of Atkin Chambers.
The independent review was commissioned by the Board of Persimmon plc, led by Roger Devlin (Chairman), in April 2019 in order to assess the effectiveness of measures and processes instigated as part of its focus on rapid change and improvement of its customer care culture and operations, and on eliminating cases of poor workmanship. The purpose of the review was to assess the effectiveness of the new measures and to determine whether they went far enough and fast enough for the benefit of both customers and wider stakeholders in the business.
The full conclusions and recommendations from each section, together with Persimmon’s detailed responses, description of activity already initiated and comment on further planned actions, are published on Persimmon’s website here.
For further information see coverage below: